Contact Victoria Heat Pumps

Schedule a Heat Pump Specialist

Looking for a reliable heat pump installer or repair technician in Victoria and the CRD? You’re in the right place. Call us or use the form on this page to request your free consultation and itemized quote.

We specialize in heat pump installation (ductless mini-splits and central systems) and heat pump repair—sized, installed, and serviced for Vancouver Island’s mild, damp winters and warm summer spikes.

Why Contact Us First

• Fast, human responses. Most inquiries are acknowledged the same business day, with a clear next step and schedule window.
• Heat-pump specialists. System design, commissioning, and troubleshooting are our daily focus—not a sideline.
• Transparent pricing. Every quote is itemized: equipment, labour, electrical coordination, permits (if required), warranty, and options. No surprises.
• Island-ready recommendations. We specify cold-climate heat pumps that perform efficiently in coastal conditions and tight urban lots.
• Rebate guidance. We’ll point you to current provincial/utility incentives and supply the documentation you’ll need (final eligibility set by the programme).
• Care for your home. Shoe covers, drop sheets, neat line-set routing, and thorough cleanup—every visit.

Want quick answers before you call? Check our FAQs page for details on sizing, brands, timelines, rebates, maintenance, and warranty.

How the Process Works

1. Reach out — Submit the contact form or call. Tell us if you need installation (new or replacement) or repair (no heat, no cool, noise, icing, leak).
2. Assessment — For installs, we assess your home’s load, discuss ductless/ducted options, indoor head placement, electrical, and aesthetics. For repairs, we diagnose first and provide a written estimate before work proceeds.
3. Itemized proposal — You’ll get good/better/best equipment options, clear pricing, lead times, and warranty terms.
4. Scheduling — Once approved, we lock dates, order equipment, and coordinate electrical/permits where applicable.
5. Install or repair — Code-compliant work with attention to condensate management, line-set insulation, vibration control, and precise refrigerant charging.
6. Handover — We walk you through operation, set up thermostats/apps, register warranties, and share simple maintenance tips.

Services We Offer

• Heat Pump Installation: Ductless single-zone and multi-zone systems, ducted/central heat pumps, hybrid setups, and replacements.
• Heat Pump Repair: Fast diagnostics and fixes for refrigerant leaks, sensor/board faults, defrost issues, airflow problems, and noise/vibration.
• Maintenance & Tune-Ups: Coil cleaning, drain service, electrical/refrigerant checks to keep efficiency high and prevent breakdowns.

What to Include When You Contact Us (Speeds Up Your Quote)

• Address and preferred contact method
• Home type/size (sq. ft., floors) and current heating/cooling (baseboards, furnace, existing heat pump)
• Photos of the electrical panel and preferred indoor/outdoor unit locations (optional but helpful)
• Your goals (lowest operating cost, quietest, specific rooms, timeline)

Our Promises

• Right-sized systems. We won’t oversell capacity—proper sizing delivers comfort and savings.
• Clean, quiet installs. Thoughtful line-set paths, tidy penetrations, and low-profile outdoor placements that respect neighbours and strata rules.
• Clear timelines. You’ll know what’s happening and when—before we arrive.
• No pressure. We present options and let you decide.
• We stand behind our work. Written workmanship warranty plus manufacturer equipment coverage.

Built for the CRD

We serve Victoria, Saanich, Oak Bay, Esquimalt, View Royal, Langford, Colwood, Highlands, Metchosin, Sooke, Sidney, North Saanich, and Central Saanich. Our designs reflect island realities: salt air, rain, limited outdoor space, and municipal noise bylaws. We plan quiet placements, proper clearances, and condensate solutions that won’t stain siding or walkways.

Quick Answers

How fast can you install?
Standard installs are scheduled promptly once equipment is confirmed. We’ll provide your exact window in the proposal.

Do you repair all brands?
We service most major brands. Share the make/model and issue when you contact us.

Rebates and financing?
We’ll guide you to current programmes and provide documentation. Final approval is determined by the issuing agency.

For more, visit our FAQs page—it covers timelines, sizing, noise levels, maintenance, and warranty basics.

Ready to get comfortable and efficient year-round?

Call Victoria Heat Pumps or send the contact form now. We’ll reply quickly, answer initial questions, and book your visit. Whether you need heat pump installation or heat pump repair in Victoria and the CRD, expect clear pricing, careful workmanship, and a smooth experience from first call to final handover.

Contact us any time. A the region's #1 heat pump contractors, we are available to assist you 24/7 via the form below or by calling 236-237-1511!