Frequently Asked Questions

Heat Pump Installation (Victoria, BC)

How much does heat pump installation cost in Victoria, BC?

Single-zone mini-split: $4,500–$8,500 CAD; multi-zone: $10,000–$18,000; ducted: $12,000–$22,000. Final price follows an on-site assessment and CSA F280 sizing.

How long does a heat pump install take in Greater Victoria?

Most single-zone installs finish in one day; multi-zone or ducted systems take 1–2 days plus any permit/electrical lead time.

Do you handle permits and electrical for heat pump installs?

Yes. We secure Technical Safety BC electrical permits, coordinate panel upgrades, and manage municipal approvals for outdoor unit placement.

Will a heat pump work with my existing ductwork?

Often yes. We verify duct sizing and static pressure; where ducts are tight, we recommend slim-ducted or ductless options.

What brands and efficiencies do you install for Vancouver Island’s climate?

We install cold-climate inverter models (high HSPF/SEER) optimized for Victoria’s mild, damp winters and shoulder seasons.

Are there heat pump rebates in Victoria, BC?

Rebates change. We flag current BC Hydro/municipal incentives in your quote and handle the paperwork.

How do you keep the installation neat and quiet?

Paint-matched line-set covers, tidy penetrations, anti-vibration pads, and strategic unit placement to meet local noise bylaws.

Heat Pump Replacement

When is it better to replace my heat pump instead of repairing it?

Consider replacement at 12–15+ years, repeated compressor/board failures, R-22 units, or when repair costs exceed 30–40% of a new system.

What are the benefits of replacing with a cold-climate inverter model?

Lower energy bills, quieter operation, improved dehumidification, and better comfort in Victoria’s cool, wet winters.

Can you reuse my existing line-sets and electrical for a replacement?

Sometimes. We pressure-test and inspect; if sizing, insulation, or code isn’t met, we replace line-sets or upgrade wiring.

How long does a heat pump replacement take?

Typically one day including recovery, swap-out, commissioning, and haul-away of the old equipment.

Do you provide financing and rebates for replacements?

Yes—monthly payments OAC and guidance on any active BC Hydro/municipal rebates for qualifying models.

Heat Pump Repair

Do you repair all heat pump brands on Southern Vancouver Island?

Yes. We service major brands—diagnosing inverter boards, sensors, defrost, refrigerant leaks, and airflow issues.

My heat pump won’t heat—what should I check first?

Check breakers, thermostat mode, clean filters, and ensure the outdoor unit is free of leaves/snow. If still down, book a diagnostic.

Is repair worth it on an older mini-split?

If parts are available and the unit is under 10–12 years, repair often makes sense; beyond that, replacement may have better ROI.

Do you offer emergency heat pump repair in Victoria?

Yes—priority slots for no-heat/no-cool calls during cold snaps and heat waves.

What is your heat pump diagnostic process?

Flat diagnostic fee, fault code scan, electrical/refrigerant tests, and a clear quote for parts and labour before work.

Gas Furnace Repair

Do you repair natural gas furnaces in Victoria, BC?

Yes. We service igniters, flame sensors, inducer motors, control boards, and gas valves per BC safety standards.

Furnace blowing cold air—what now?

Check the filter and thermostat batteries, confirm gas supply, and ensure intake/exhaust aren’t blocked. Then schedule a service call.

Is frequent cycling a safety issue?

Yes—short cycling can signal overheating or pressure problems. Power down and book a diagnostic to prevent damage.

Do you test for carbon monoxide during furnace repairs?

Always. We perform combustion analysis, test CO, and inspect the heat exchanger for cracks.

Gas Furnace Replacement

When should I replace my gas furnace?

Replace at 15–20+ years, cracked heat exchanger, rising gas bills, or recurring major repairs.

What efficiency should I choose in Greater Victoria?

95–98% AFUE condensing furnaces with sealed combustion and correct venting for safety and efficiency.

Can I switch from a gas furnace to a heat pump?

Yes. Options include full heat pump conversion or dual-fuel setups, depending on electrical capacity and ducts.

How long does a gas furnace replacement take?

Usually one day, including removal, new venting, commissioning, and cleanup. Permits are handled by our team.

Electric Furnace Repair

Do you service electric furnaces and air handlers?

Yes. We repair sequencers, relays, heating elements, blower motors, and control boards.

Electric furnace smells hot—should I worry?

Dust burn-off after downtime is common, but persistent odour can mean overheating. Power off and book a check.

Blower runs but no heat—what’s the cause?

Likely failed elements, limits, or controls. We test safely and replace the faulty component.

Can poor airflow damage an electric furnace?

Yes. Dirty filters or undersized returns overheat elements. We correct airflow and set proper fan speeds.

Electric Furnace Replacement

Should I replace my electric furnace with a heat pump in Victoria?

Often yes. Heat pumps can significantly cut winter bills in our mild climate while improving comfort.

What size air handler do I need with a heat pump?

We match the air handler to the heat pump using CSA F280 sizing and static pressure measurements.

How long does an electric furnace or air handler swap take?

Typically one day; add time for duct or electrical upgrades if required.

Are there incentives for switching from electric resistance to a heat pump?

Eligibility varies. We confirm current BC programs and assist with applications.

Oil Furnace Repair

Do you repair oil furnaces in Greater Victoria?

Yes. We service burners, nozzles, pumps, electrodes, and controls, and inspect tanks/lines for safety.

Oil furnace smoking or sooting—what should I do?

Shut it down and call us. Combustion is out of spec and continued use risks damage and unsafe conditions.

Do you perform combustion testing on oil systems?

Every visit. We set draft and optimize CO₂/O₂ and smoke for safe, efficient operation.

Can I convert from oil heat to a heat pump?

Often yes. We assess electrical service, ducts, and insulation. Many older homes successfully convert to cold-climate heat pumps.

HVAC Systems (General)

What areas do you serve on Southern Vancouver Island?

Victoria, Saanich, Oak Bay, Esquimalt, View Royal, Langford, Colwood, Sooke, Sidney, North Saanich, and Central Saanich.

Do you offer maintenance plans for heat pumps and furnaces?

Yes—seasonal tune-ups to maintain warranties, reduce breakdowns, and lower energy costs.

How fast can you provide quotes?

Same-day phone consults; on-site assessments typically within 1–3 business days.

Are your technicians licensed and insured?

Yes—bonded, insured, and trained to BC codes and manufacturer specifications.